An independent strategic facilitator, organisational mentor, lecturer, speaker and writer Zagreb, Croatia.Dr. Ted Marra was President of MQI Consulting in Boston and Managing Director at Centre for Innovation Managament Europe Ltd in the UK. For the past 39 years he has focused on Strategic Leadership and Strategic Customer Management.His expertise also spans HR, balanced scorecard/ performance measurement, six sigma/process management & improvement, organisational/cultural change, advanced data analysis and interpretation, and Baldrige Performance Excellence/EFQM Business Excellence.Ted has worked in over 30 countries and with more than 150 organisations covering virtually every industry and sector. He has had clients such as IBM, Xerox, Shell, DuPont, Johnson and Johnson, Electrolux, VW, Cisco, Rolls Royce, Parco, Atlas Bank and many more as well as U.S. Department of Energy, Department of Defence (UK), the Red Cross and others. Nearly half of his clients have been outside the U.S.He has also worked closely with a number of systems integrators, cloud computing and software development organisations. During his 39 years of experience in business management, consulting and executive development he was active as a professor, adjunct professor and lecturer in MBA/EMBA programmes in the U.S. (primarily Detroit and Boston), Switzerland (4 universities) and the U.K. Currently he is Managing Director of Wisdom for Strategic Thinking, an organisation focused on sharing wisdom and insight based upon his many years of “hands-on” experience and reflection – a unique “think tank”. While working in Pakistan he was Chairman of the Young Social Reformers Group, working and encouraging young college age youth to become leaders of tomorrow.